Free Van Cleef Bracelet With All Orders!
Free Van Cleef Bracelet With All Orders!
Use Code '10OFF' For An Extra 10% Off
Use Code '10OFF' For An Extra 10% Off
30-Day Money Back Guarantee
30-Day Money Back Guarantee
Free Worldwide Shipping
Free Worldwide Shipping

FREQUENTLY ASKED QUESTIONS

Before contacting us, please take your time to read through our FAQs which may provide the answer to your questions. If you cannot find your answer and want to get in touch then please contact us through our contact page or email us at support@femmedesigner.com.

Delivery typically takes 5-10 days worldwide. Please also understand there is a 24-72 hour processing time for every order. You will receive a dispatch email when your order has been dispatched, please check your SPAM/Junk box just in case it slips in there. If you cannot find your dispatch email or think you may have deleted it, contact us and we can give you real time information on whether your order has been dispatched or not.
 

We offer a 30-day return policy for all items. Products must be unworn, unwashed, and in their original condition. Please use our contact form to start a return.

We ship everywhere, worldwide.

 

When you order multiple items at a time they might be shipped separately as products are shipped from different warehouses. You may receive one item before the next. So don’t panic if you don’t receive all of your items at once… they will get to you!

 

We always try our best to facilitate you, however if your order has already been shipped then we cannot cancel your order.
If you would like to change or cancel your order then please contact us ASAP and we can help.

 

If you order has taken longer than 15 working days from dispatch then please contact us and we will look into it for you. We offer a Money Back Guarantee or will have your order resent.

 

There’s a good chance that our email has ended up in your SPAM/JUNK folder so please do check there. If you still cannot find it and would like it resent then please do let us know.

 

When you receive your dispatched email. If you cannot find it or it’s not working, please contact us for an update on your tracking.

 

We accept all major credit and debit cards through Stripe. We also accept PayPal payments as well. If your card was declined then please do not worry, simply contact us and we will advise you.

Yes, once your order is shipped, you will receive an email with a tracking number that allows you to track the status of your delivery in real time.

Please contact our customer service team immediately and we will assist you with a replacement or refund.

Use our contact form on the contact page or email us at support@femmedesigner.com to start a return.

You can contact us at support@femmedesigner.com or by using our contact form on the contact page.

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